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Module: Helpdesk Management
Entity: helpdesk.ticket
Description: Helpdesk Ticket
| Field | Description | Type | Relationship | Compute Method |
|---|---|---|---|---|
| active | Boolean | - | ||
| assigned_date | Datetime | - | ||
| attachment_ids | Media Attachments | One-to-Many | ir.attachment | |
| category_id | Category | Many-to-One | helpdesk.ticket.category | |
| channel_id | Channel | Many-to-One | helpdesk.ticket.channel | |
| closed | Boolean | stage_id.closed | ||
| closed_date | Datetime | - | ||
| color | Color Index | Integer | - | |
| commercial_partner_id | Commercial Partner | Many-to-One | partner_id.commercial_partner_id | |
| company_id | Company | Many-to-One | res.company | |
| description | Html | - | ||
| kanban_state | Selection | - | ||
| last_stage_update | Datetime | - | ||
| name | Title | Char | - | |
| number | Ticket number | Char | - | |
| partner_email | Char | - | ||
| partner_id | Contact | Many-to-One | res.partner | |
| partner_name | Char | - | ||
| priority | Selection | - | ||
| properties | Properties | - | ||
| sequence | Integer | - | ||
| stage_id | Stage | Many-to-One | helpdesk.ticket.stage | _compute_stage_id |
| tag_ids | Tags | Many-to-Many | helpdesk.ticket.tag | |
| team_id | Team | Many-to-One | helpdesk.ticket.team | _compute_team_id |
| unattended | Boolean | stage_id.unattended | ||
| user_id | Assigned user | Many-to-One | res.users | _compute_user_id |
| user_ids | Users | Many-to-Many | res.users |