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Module: Helpdesk Ticket SLA
Entity: helpdesk.ticket
Description:
| Field | Description | Type | Relationship | Compute Method |
|---|---|---|---|---|
| sla_deadline | SLA deadline | Datetime | - | _compute_sla_data |
| sla_expired | SLA expired | Boolean | - | _compute_sla_data |
| sla_fits | Boolean | - | _compute_sla_fits | |
| sla_ids | Applicable SLAs | Many-to-Many | helpdesk.sla | _compute_sla_ids |
| team_sla | Team SLA | Boolean | team_id.use_sla | |
| ticket_sla_ids | One-to-Many | helpdesk.ticket.sla |