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Module: Helpdesk Management
Entity: res.config.settings
Description:
| Field | Description | Type | Relationship | Compute Method |
|---|---|---|---|---|
| helpdesk_mgmt_duplicate_ticket_stage_id | Many-to-One | company_id.helpdesk_mgmt_duplicate_ticket_stage_id | ||
| helpdesk_mgmt_duplicate_tracking | Boolean | company_id.helpdesk_mgmt_duplicate_tracking | ||
| helpdesk_mgmt_portal_category_id_required | Boolean | company_id.helpdesk_mgmt_portal_category_id_required | ||
| helpdesk_mgmt_portal_select_category | Boolean | company_id.helpdesk_mgmt_portal_select_category | ||
| helpdesk_mgmt_portal_select_team | Boolean | company_id.helpdesk_mgmt_portal_select_team | ||
| helpdesk_mgmt_portal_team_id_required | Boolean | company_id.helpdesk_mgmt_portal_team_id_required | ||
| helpdesk_mgmt_ticket_auto_assign | Boolean | company_id.helpdesk_mgmt_ticket_auto_assign |