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Module: Helpdesk Management

Entity: res.partner

Compute Method: _compute_helpdesk_ticket_count

Inputs Method Outputs 
for record in self:
            ticket_ids = self.env["helpdesk.ticket"].search(
                [("partner_id", "child_of", record.id)]
            )
            record.helpdesk_ticket_count = len(ticket_ids)
            record.helpdesk_ticket_active_count = len(
                ticket_ids.filtered(lambda ticket: not ticket.stage_id.closed)
            )
            count_active = record.helpdesk_ticket_active_count
            count = record.helpdesk_ticket_count
            record.helpdesk_ticket_count_string = f"{count_active} / {count}"

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