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Module: Helpdesk Management Activity
Entity: helpdesk.ticket
Description:
| Field | Description | Type | Relationship | Compute Method |
|---|---|---|---|---|
| assigned_user_id | Many-to-One | res.users | ||
| can_create_activity | Boolean | team_id.allow_set_activity | ||
| date_deadline | Due Date | Date | - | |
| is_new_stage | Boolean | - | _compute_is_new_stage | |
| next_stage_id | Many-to-One | helpdesk.ticket.stage | _compute_next_stage_id | |
| record_ref | Source Record | Reference | - | _compute_record_ref |
| res_id | Source Document | Integer | - | |
| res_model | Source Document Model | Char | - | |
| source_activity_type_id | Many-to-One | mail.activity.type |