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Module: Helpdesk Management Template

Entity: helpdesk.ticket

Compute Method: _compute_description

Inputs Method Outputs
  • category_id
  • category_id.template_description
  • description 
for record in self:
            if record.category_id.template_description:
                record.description = record.category_id.template_description
            elif record.description:
                record.description = record.description
            else:
                record.description = "<p></p>"

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