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Module: Helpdesk Ticket Close Inactive
Entity: helpdesk.ticket.team
Description:
| Field | Description | Type | Relationship | Compute Method |
|---|---|---|---|---|
| close_inactive_mail_template_id | Closing email template | Many-to-One | mail.template | |
| close_inactive_tickets | Automatic closure of inactive tickets | Boolean | - | |
| closing_ticket_stage | Closing Stage | Many-to-One | helpdesk.ticket.stage | |
| inactive_tickets_day_limit_closing | Integer | - | ||
| inactive_tickets_day_limit_warning | Inactive days limit before send a warning | Integer | - | |
| ticket_category_ids | Ticket Category | Many-to-Many | helpdesk.ticket.category | |
| ticket_stage_ids | Ticket Stage | Many-to-Many | helpdesk.ticket.stage | |
| warning_inactive_mail_template_id | Inactivity warning email template | Many-to-One | mail.template |