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Module: Live Chat
Entity: digest.digest
Description:
| Field | Description | Type | Relationship | Compute Method |
|---|---|---|---|---|
| kpi_livechat_conversations | Conversations handled | Boolean | - | |
| kpi_livechat_conversations_value | Integer | - | _compute_kpi_livechat_conversations_value | |
| kpi_livechat_rating | % of Happiness | Boolean | - | |
| kpi_livechat_rating_value | Float | - | _compute_kpi_livechat_rating_value | |
| kpi_livechat_response | Time to answer (sec) | Boolean | - | |
| kpi_livechat_response_value | Float | - | _compute_kpi_livechat_response_value |
