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Module: Helpdesk Management
Entity: helpdesk.ticket.team
Description: Helpdesk Ticket Team
| Field | Description | Type | Relationship | Compute Method |
|---|---|---|---|---|
| active | Boolean | - | ||
| alias_id | Many-to-One | mail.alias | ||
| category_ids | Category | Many-to-Many | helpdesk.ticket.category | |
| color | Color Index | Integer | - | |
| company_id | Company | Many-to-One | res.company | |
| complete_name | Char | - | _compute_complete_name | |
| name | Char | - | ||
| parent_id | Parent Team | Many-to-One | helpdesk.ticket.team | |
| parent_path | Char | - | ||
| sequence | Integer | - | ||
| show_in_portal | Show in portal form | Boolean | - | |
| ticket_ids | Tickets | One-to-Many | helpdesk.ticket | |
| todo_ticket_count | Number of tickets | Integer | - | _compute_todo_tickets |
| todo_ticket_count_high_priority | Number of tickets in high priority | Integer | - | _compute_todo_tickets |
| todo_ticket_count_unassigned | Number of tickets unassigned | Integer | - | _compute_todo_tickets |
| todo_ticket_count_unattended | Number of tickets unattended | Integer | - | _compute_todo_tickets |
| user_id | Team Leader | Many-to-One | res.users | |
| user_ids | Members | Many-to-Many | res.users |